Return Policy (cont.)

• If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Advanced Research, Ltd. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Advanced Research, Ltd. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Advanced Research, Ltd. of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 419-842-1144 or your Advanced Research, Ltd. account manager to arrange for carrier inspection and a pick up of damaged merchandise.
• DEFECTIVE returns can be returned directly to Advanced Research, Ltd. within 30 days from the invoice date, at Advanced Research, Ltd.'s discretion for: credit, replacement, exchange or repair.
• Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
• NON-DEFECTIVE returns can be accepted directly by Advanced Research, Ltd. within 30 days from the invoice date, at Advanced Research, Ltd.'s discretion for: credit, or exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
• Due to manufacturers' policies, Advanced Research, Ltd. cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Apple, IBM, Hewlett-Packard). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Advanced Research, Ltd., the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

Advanced Research, Ltd. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Advanced Research, Ltd. on returned items, and Advanced Research, Ltd. will pay the shipping charges on the replacement or exchange item(s) going back.